Greater investment in digital/mobile point of ordering and payment technologies are needed as consumers become more digitally savvy Top 5 Current Point Of Order Systems Deployed And Level Of Satisfaction Base: 1,564 global consumers who frequently use digital technology when they frequent quick/counter service restaurants *Base: 427 global technology, operations, and consumer experience professionals in quick/counter service restaurants Source: A commissioned study conducted by Forrester Consulting on behalf of Mastercard, December 2022 48% 51% 58% 59% 60% Mobile ordering and payment on personal devices in store via a QR code, website, or app Mobile ordering and payment on personal devices out of store via a QR code, website, or app (delivery or pick up) Person-to-person ordering at restaurant locations Digital payment for debit, credit, and mobile payments at restaurant locations Digital payment for debit and credit cards at restaurant locations 86% 91% 87% 87% 89% Deployment rate at restaurants* Customer satisfaction (showing only “Somewhat satisfied” and “Very satisfied” responses)
RkJQdWJsaXNoZXIy MTUxNzA5OQ==