Consumers are highly satisfied with the digital technologies they engage with As engagement with digital technology increases, restaurants must keep up with demand and improve customer experience (CX) and customer satisfaction to strengthen their relationships with consumers. of consumers age 41+ say they are very satisfied with their experience when looking up a menu online with their personal device 92% 90% of consumers say they are satisfied with their experience when paying through a digital kiosk/device with a touchscreen at the restaurant using a credit/debit card 87% of consumers ages 18 to 40 say they are very satisfied with their experience when paying with a digital wallet from their phone Base: 1,564 global consumers who frequently use digital technology when they frequent quick/counter service restaurants Source: A commissioned study conducted by Forrester Consulting on behalf of Mastercard, December 2022
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