Restaurants see the highest digital engagement from consumers under 40 43% 29% 57% 54% 61% 64% 72% 74% Pay through a digital kiosk or device with a touchscreen at the restaurant using my credit or debit card Pay with a digital wallet from your phone Look up a menu online with my own personal device Pay online using credit or debit with your personal device 18 to 40 41+ Technology Used When Engaging With Restaurants (Showing “Use frequently” and “Use all the time”) The COVID-19 pandemic prompted the extended use of digital technology when engaging with a restaurant. Consumers of all ages are now using technology, mostly for payment methods. Base: 1,815 global consumers who frequent quick or counter service restaurants and have used ordering or payment technology when engaging with restaurants. Note: Showing four responses Source: A commissioned study conducted by Forrester Consulting on behalf of Mastercard, December 2022
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