Welcome
Are you driving business results with your communication and collaboration solution?
Well-executed and properly managed communication and collaboration platforms improve employee and customer experience and increase revenue. Where is your firm on its communication and collaboration journey, and what can you do to optimize your platform strategy? Take our short self-assessment to find out.
The assessment will yield customized results and recommendations based on your responses and should take no more than 2 minutes to complete.
Questions
We have developed specific communication and collaboration objectives that include different goals for different user segments and use cases. We regularly review and update these.
Questions
We have a formally agreed upon communication and collaboration road map in place that defines focus areas for the next 18 months or longer. We regularly review the road map with our executive sponsor.
Questions
We have a balanced portfolio of communication and collaboration use cases designed to deliver specific benefits to the business, as well as general use cases that have grown organically as we developed our platform. We support both types, and we have a process in place to prioritize both use cases in our road map.
Questions
We have a cross-functional communication and collaboration strategy team that defines policy and priorities.
Questions
We measure the business impact and user satisfaction of our communication and collaboration tools by using a combination of usage data, dashboards, and user interviews/surveys.
Questions
We have a defined governance model, and the governance groups meet regularly. An engaged executive sponsor actively and effectively addresses obstacles and positions communication and collaboration as strategic to the organization.
Questions
There is a plan for executive engagement in our communication and collaboration platforms involving multiple C-level leaders. To support this plan, we track and measure executive involvement.
Questions
We have implemented change management policies to ensure employees are trained to use the new tools. We have documented and segmented the collaboration requirements of our workforce to ensure adoption of new tools.
Questions
Our communication and collaboration teams work with other cross-functional teams to operate an integrated communications plan.
Questions
We have implemented content management technology that allows workers to easily create, share, modify, and locate the relevant content for their jobs.
Questions
Our communication and collaboration systems are secure and compliant, and they help our employees securely collaborate with our partner ecosystem.
Questions
We support collaboration tools like microblogging, wikis, social networks, and an employee intranet portal that is current, relevant, and curated.
Results Overview
Results Overview
Beginner
Score: 0-40 ★★
Intermediate
Score: 41-47 ★★★
Advanced
Score: 48+
Beginner (0 - 40)
Your score of makes you a collaboration and communication technology adoption beginner, like 24% of your peers. But don’t worry: There are tactical steps you can take across strategy, governance, culture, and technology to catch up to your more mature peers:
Recommendations
-
Establish a governance model that aligns collaboration stakeholders from both the technology and business organizations. Start to align disparate technology groups based on individual capabilities (e.g., content management, email, unified communications).
-
Assess executive leadership willingness to drive a collaborative culture that can be augmented with a more organized and streamlined collaboration program and technology. Map collaboration, engagement, and productivity back to strategic pillars to build a better business case and gain executive support.
-
Build a comprehensive inventory of collaboration technologies, looking for areas of overlap and gaps that can create confusion among workers. As part of that inventory, document the associated metrics and measurements that are possible within existing systems. Craft an internal survey to document what employees like and don’t like with existing solutions.
Intermediate (41 - 47)
Your score of means your firm’s collaboration and communication technology adoption is intermediate, like 53% of your peers. Examining where your intermediate peers are challenged can provide a road map forward to accelerate maturity and help you catch up to your more advanced competitors:
Recommendations
-
Build your road map. A majority of intermediate (and even advanced) firms do not have a well-established 18-month road map for their communication and collaboration strategies, so if this is you, this is priority No. 1. Make sure the road map includes plans for executive engagement and metrics that will be used to track your success. The communication and collaboration road map should also include use cases relevant to worker workflows and business objectives.
-
Establish metrics to track. A balanced scorecard of metrics is essential to measure the progress and impact of your communication and collaboration platform. This scorecard should combine usage data and quantitative metrics with qualitative user feedback to produce a complete picture of how your platform meets the needs of a variety of use cases.
-
Execute your communication plan. Coordinated communication is another area where advanced firms are far more successful than their intermediate peers. To catch them, make sure your communication and collaboration team works across your organization to execute a well-integrated communication plan. Expand the governance model to include HR and corporate communications to assist in this effort. Communication is key to successful change management and adoption.
-
Ensure that your communication and collaboration strategy is supported by technology that allows workers to easily create, share, modify, and locate relevant content for their jobs, as well as supports collaboration tools like microblogging, wikis, social networks, and an employee intranet portal. Don’t forget: These resources need to be updated regularly to ensure they remain current, relevant, and curated.
Advanced (48+)
Congratulations, your score of means your communications and collaboration technology adoption is advanced, like just 23% of your peers. Examining the strengths and weaknesses of your advanced peers can give you insights to stay ahead of the pack:
Recommendations
-
Update your road map and portfolio. A majority of advanced firms do not have a well-established 18-month road map for their communication and collaboration strategy, so if this is you, this is priority No. 1. Continue to “prune” your collaboration portfolio with an eye to reducing the amount of overlapping technologies that exist in most organizations.
-
Expand your communication and collaboration governance model; few advanced firms are optimized in this regard. Continue to grow executive engagement, ensuring their support as an organizational priority and securing ongoing investment to maintain strategic advantage. Engage executives to be active on the platform and foster two-way dialog.
-
Refine the governance model and metrics for existing use cases to ensure they continue to succeed. Look to business stakeholders to expand the portfolio of use cases and worker roles that benefit from a better organized collaboration portfolio. Understand what content is performing best and why. Build learnings back into content strategy.
View your detailed results
Next steps
Ready to get started?
To schedule a demo, click here
Methodology, Disclaimers and Disclosures
Methodology, Disclaimers and Disclosures
Methodology
Methodology
In this study, Forrester conducted an online survey of 221 IT and business decision makers responsible for communication and collaboration solutions at US- and Canada-based companies with 1,000+ employees to evaluate the current state of their communication and collaboration strategies and solutions. The study was completed in February 2019.
Disclaimers
Although great care has been taken to ensure the accuracy and completeness of this assessment, Jive and Forrester are unable to accept any legal responsibility for any actions taken on the basis of the information contained herein.
Disclosures
This interactive tool is commissioned by Jive and delivered by Forrester Consulting.