Increased productivity of technical support team due to 1.5 systems and database administrators being reallocated to higher-value tasks. The interviewees reduced the number of high-level administrator FTEs working on technical support due to IBM i, enabling them to focus on higher-value work instead. Prior to IBM i, these administrators were required to keep their prior environments up and running, as siloed systems and applications required additional human effort to run smoothly. The director of information technology for the healthcare product manufacturing organization noted: “I don’t have any full-time employees that are required to run the environment of IBM i.” Total reallocated administrators 1.5 FTEs Three-year total benefit PV $470,015 18%
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